takabet's Privacy Policy

Introduction and Scope

This privacy policy applies to all services on the takabet platform — including our website, mobile application, and customer support channels. By creating an account or using the services on takabet, you are considered to have agreed to the terms of this policy.

Reading our full Terms and Conditions will help you understand that the privacy policy and the terms of service complement each other — both documents together form the overall framework for using takabet.

This policy has been drawn up in accordance with applicable data protection laws in Bangladesh and international best practices. In all circumstances, takabet gives the highest importance to user privacy and commits to maintaining transparency in how information is managed.

Types of Information Collected

takabet may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for deposits and withdrawals)
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Account balance and bonus information

2.3 Technical Information

• IP address, browser type and version
• Device identifier and operating system
• Site access times and session information
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and preferred game categories
• Win and loss records
• Statistics on time spent on casino and sports betting

How Information Is Collected

takabet collects information through various methods:

3.1 Information Provided Directly

Information you provide during account registration, through the identity verification process, or when contacting customer support is stored directly in our system. Providing this information is voluntary, but in some cases it is necessary to keep the service running.

3.2 Automatically Collected Information

When you use the takabet platform, our servers automatically log technical information. This includes login times, devices used, browsing patterns, and how long different sections of the site are used.

3.3 Information Received from Third Parties

When required for identity verification or fraud prevention, takabet may obtain information from trusted third parties (such as payment processors or identity verification agencies). This information is used solely for verification purposes.

Purpose of Using Information

Collected information is used for the following purposes:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction records.
• Identity Verification: To carry out the KYC (Know Your Customer) process necessary for account security and fraud prevention.
• Customer Support: To contact you and resolve your issues via live chat or email.
• Service Improvement: To analyse user behaviour and further improve the platform experience.
• Promotional Communications: To inform you about bonuses, promotions, and new features with your consent.
• Responsible Gaming: To detect unusual gaming patterns and provide necessary support.

In line with our Responsible Gaming policy, we analyse gaming activity data to identify whether any user is moving towards harmful behaviour — and provide active support where needed.

Information Storage and Security

takabet uses industry-standard technology to protect your information. Our servers are secured with SSL encryption, which prevents any unauthorised access while information is in transit.

5.1 Encryption and Access Control

All stored information is kept in encrypted form. Only authorised staff may access this information for specific purposes, and every access is logged.

5.2 Data Retention

Certain information may be retained while your account is active and also after the account is closed, based on legal requirements. Financial transaction records are stored for a defined period in accordance with regulations.

5.3 Security Breach

If a data breach occurs, takabet will notify affected users as quickly as possible and take the necessary steps to minimise harm.

Sharing Information with Third Parties

takabet never sells your personal information or provides it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: The minimum information required to complete bKash, Nagad, or Rocket transactions is shared with the relevant mobile financial service provider.
• Identity Verification Agencies: Identity information may be shared with authorised verification agencies to meet legal obligations.
• Legal Authorities: Providing information to relevant government agencies may be a legal obligation when required by a valid order or investigation.
• Technology Partners: Encrypted information may be shared with trusted technology partners to keep the platform's technical services running; however, they may not use this information for their own purposes.

Outside the exceptions listed above, takabet does not provide your information to any third party without your permission. If you have any questions about this, you will find relevant information in our FAQ section.

Cookies and Tracking Technologies

takabet uses cookies and similar technologies to improve the functionality of its platform and the user experience.

7.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and keep security features active. Disabling these will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferred language, game filters, and interface settings.
• Analytics Cookies: Collect site usage statistics to help improve the platform. This data is aggregated and cannot be used to identify individuals.

7.2 Cookie Control

You can delete cookies or instruct your browser not to accept new cookies at any time from your browser settings. However, disabling essential cookies may cause some important features of the takabet platform to stop working properly.

Your Rights

As a takabet user, you have the following rights over your own information:

• Right of Access: The right to request a copy of the information stored about you.
• Right of Correction: The right to request that incorrect or incomplete information be corrected.
• Right of Deletion: The right to request that your information be deleted in certain circumstances — however, some information may need to be retained due to legal obligations.
• Right to Object to Processing: The right to object to your information being used for marketing communications.
• Right to Portability: The right to request your information in a common format.

To exercise these rights, please contact our support team. Customer support is active 24/7 and assistance is available in both Bengali and English.

Protection of Minors

takabet strictly prohibits anyone under the age of 21. To participate in any casino or betting activity on our platform, you must be 21+ (21 years of age or older).

Age is verified at registration, and proof of identity may be required to confirm age if necessary. If there is reason to suspect that a user is under 21, takabet reserves the right to suspend or close their account and may report the relevant information to the appropriate authorities.

If you become aware that a minor is using our platform, please inform our support team immediately.

Policy Changes

takabet reserves the right to update this privacy policy at any time as required. If significant changes are made, we will publish a notice on the site and inform you at your registered email address.

Continuing to use the platform after changes have been made will be understood as your agreement to the new policy. We therefore recommend revisiting this page from time to time.

In the event of any question or dispute regarding differences from a previous version of the policy, the most recently published version shall be considered applicable.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

For data protection requests, your identity will need to be verified. We will make every effort to respond to your request as quickly as possible.